Will this replace our clinical staff?

No. Igentify works alongside your clinical team, not instead of it. Routine patient interactions, education, consent, and results delivery, are handled digitally so your clinicians can focus on the cases that genuinely need their expertise. Every escalation lands in the right hands automatically.

What clinical indications does the platform support?

Igentify is built to work across any clinical indication: procedure consenting, pre-test education, lab results delivery, medication education, clinical trial qualification, and specialty care. It was proven in genetics, one of the most complex patient communication challenges in medicine, and built to extend well beyond it.

How does patient escalation work?

Every patient interaction runs through clinician-approved content and guardrails. When a patient's response or situation falls outside defined parameters, the case escalates automatically to your clinical team. Your judgment stays in the loop throughout.

How does the Digital Advisor stay on-script?

The Digital Advisor answers only from your pre-approved clinical content. It never invents an answer. Anything outside that scope is routed automatically to your clinical team. You control the content library and can update it any time.

Patient Engagement Platform

Scalable patient communication without sacrificing trust.

Q: What is Insight and do we need it?

Insight is the clinical workflow backbone that your team runs on, the live dashboard where every patient is tracked, triaged, and moved through their journey. It comes with Patient Engagement and is the operating layer beneath the patient-facing experience.

From pre-test education and digital consent to personalized results delivery, every patient gets a clear, guided experience in their own language, with your clinical team in control throughout.

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More patients seen

Reduction in counseling time

Comfortable receiving results by video

Confident they understood their results

See it in action

What your patients actually receive.

Watch one patient go end to end, then two moments up close. Every result is a personalized video for that patient's finding, re-watchable, shareable, and in any language.

The whole journey: onboarding to couples results, in plain language

How it fits together

The full pipeline behind that experience.

From raw result to clear, personalized patient experience, each layer handing clean, validated context to the next.

Pre-test

Patient referred or scheduled

It starts the moment a patient enters your system.

Pedigree or intake collected

Family history and intake, gathered up front.

Personalized education delivered

Tailored to each patient, in their own language.

Consent captured digitally

Signed on any device. No paper, no clipboard.

Post-test

Result or data arrives

Lab results or records land, ready to use.

AI Sync validates and normalizes

Every record read, checked, and structured on arrival.

Optional

Personalized results explanation delivered

Explained clearly, in the patient's own language.

24/7 advisor handles follow-up questions

A digital advisor that never clocks out.

The operating layer

Insight: the workflow backbone your clinical team runs on.

Insight is the clinical workflow backbone your team runs on, the live dashboard where every patient is tracked, triaged, and moved through their journey from enrollment to results.

Clinic Enrollment

Patients are enrolled and samples are in process, awaiting results.

Counselor Review

Your team triages, flags exceptions, and prepares the note.

Counseling Note

Each patient gets their personalized result in one click.

Pending

Incoming samples land in one place, so nothing waits in an inbox.

Review

Results are validated and triaged, so priorities surface first.

Report

Validated results are released and delivered, one click to send.

Clinic Enrollment

Patients are enrolled and samples are in process, awaiting results.

Live patient pipeline

Every patient moves through enrollment, clinical review, and communication on one live board. No spreadsheets, no lost cases.

Visual triage

Color-coded status flags surface the cases that need attention first.

One record per patient

Name, ID, indication, and days in stage, all in one place.

One-click send

Deliver a personalized patient experience the moment they're ready for it.

One-step clinical notes

Generate structured notes from templates you customize once.

Filter any cohort

Slice by indication, status, ordering provider, or account.

Patient-facing modules

Three connected modules, one backbone.

On top of Insight, Patient Engagement delivers a connected experience, from pre-test education through results, with a digital advisor throughout.

Access

Educate, qualify, and consent patients before their procedure or test, at scale and in any language. Cases that need a closer look escalate automatically to your clinical team.

Counsel

Deliver a personalized explanation of each patient's result, re-watchable, shareable, and built for their specific finding. Consent is captured and the digital advisor stays available for follow-up.

Digital Advisor

A 24/7 conversational advisor that runs across the entire patient journey, answering questions, interviewing the patient, walking patients through consent, and escalating when needed. Trained only on your approved content.

The Digital Advisor in action

Not a chatbot. A 24/7 advisor that actually knows your patients.

Part of Patient Engagement, the same advisor collects family history, answers questions, and reaches out proactively, in the patient's own language.

A full family history in a five-minute conversation, no forms

Trained only on your approved content
It answers from your pre-vetted library, never invents an answer, and routes anything out of scope to your clinical team.
24/7, in any language
Patients get answers the moment they ask, day or night, in their own language.
Real clinical conversations
It answers questions, interviews patients, and walks them through consent in their language, any time they need it.
Standalone or embedded
Run it on its own, or inside the full Patient Engagement workflow with the personalized results video.

Capabilities

Built for clinical environments that can't afford shortcuts

Any indication, any language

Works across clinical indications from genetics to oncology to surgical consenting. English and Spanish out of the box.

Zero-friction patient access

No portal, no password. Patients arrive via QR code, SMS, email, or API with 2FA built in.

Clinically credible

ISO 13485-certified medical device backed by peer-reviewed evidence. Guardrails escalate cases that need a closer look to your clinical team automatically.

Works alongside your team

Not instead of it. Your clinicians stay in control. Structured notes generate in minutes, and every escalation lands in the right hands.

Consent captured and recorded

Every patient interaction produces a documented consent record, shareable with the care team.

Use cases

Built for any clinical indication

Procedure consenting (C-sections, endoscopies, and outpatient procedures)Pre-test education and informed consentMedication education and adherenceClinical trial qualification and onboardingLab results deliverySpecialty care patient education

The Igentify solution improves our team's efficiency from an operational perspective.

VP, Genetic Counseling & ServicesLeading U.S. clinical laboratory

FAQ

Frequently asked questions

See it on your own workflows.

A focused walkthrough on your indications and data. Up and running in weeks, not months.

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