For clinical labs & genetics organizations
Scale patient communication without overwhelming counselors.
National and regional labs use the full 
platform, Patient Engagement and AI Sync, to deliver results at scale and normalize data into one clean feed.
More patients seen
Reduction in counseling time
Comfortable receiving results by video
Confident they understood their results
Your counselors aren't the bottleneck. Hand-delivering every routine result is.
Left unsolved, the backlog grows, callbacks pile up, and your best counselors burn out.
The challenge
What's slowing teams down
- Counselors are overwhelmed by volume, with no headcount to scale.
- Patients can't understand complex results, driving callbacks and confusion.
- Manual entry across fragmented lab systems is costly and error-prone.
- Multiple lab portals require separate logins, PDF reading, and manual EMR entry.
How Igentify® solves it
The approach
- Results at scale. Personalized videos deliver results and education to every patient, eliminating 1:1 calls for routine cases.
- Autonomous follow-up. The Digital Advisor handles questions, qualification, and pre-consenting conversations 24/7.
- One clean data feed. AI Sync normalizes multi-source lab data into EMR-ready format. One connection replaces many portals.
- Documented compliance. Guideline-aligned, documented interactions support audit trails and consistency.
See it in action
The results experience your patients would receive.
Demo
Who we work with
Built for the people who own it
VP / Director of Genetic CounselingGM, Women's Health or GeneticsChief Scientific OfficerChief Marketing OfficerVP of Patient ExperienceVP of Lab Operations
FAQ
Frequently asked questions
The shift
From: A finite team rationing its time against a rising tide of results.
Every result returned at scale, with counselors focused on the cases only they can handle.
Let's map this to your organization.
A focused walkthrough of your workflows and goals. No IT integration to start.